Digital Case Management (DCM) provides a simple and transparent way to create, manage, and track support cases with Expereo.

With DCM, cases are managed digitally through:

expereoOne 

• Where users can create, view, and manage cases through the portal.

API V2

• Which enables customers to integrate case management with their own systems and processes.

DCM brings case information, communication, status, files, and relevant stakeholders together in a structured digital experience.

With DCM, you can:

• Create support cases through expereoOne or API V2.
• Track case status and progress.
• View case information and communication history.
• Send updates and additional information.
• Add attachments to cases.
• Add Watchers to keep relevant people informed.
• Receive notifications about case activity.
• Manage notification preferences in expereoOne.