How to create a new case from the expereoOne portal?
15 people liked this article
Step 1
| Navigate to www.expereo.one and click on “Support" |  |
Step 2
| Click on the create case button and follow the instructions on the screen |  |
Step 3
Select the type of Case you would like to create
- Incident for service interruptions
- Non-Incident for any other technical questions.
Step 4
|
Search for the service you would like to create the case for. If you can't find the service try typing the service ID or the site name. If there is an open case already for this service, you will informed about this. |
 |
Step 5
|
Fill in the details of the case and Create the case. Depending on the case type and subject, there might be additional questions you will need to fill in. You can also type in your Customer Case Reference |
 |
Popular Articles
-
What is the Support process for managing and handling cases?
2 people say this guide was helpful
-
How to create a new case from the expereoOne portal?
15 people say this guide was helpful
-
How can I contact Expereo Support?
9 people say this guide was helpful
-
How can I view the IP addresses, hardware details or DNS records for my service?
11 people say this guide was helpful