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  • How can I contact Expereo Support?
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  • How to create a new case from the expereoOne portal?
  • What is the Support process for managing and handling cases?
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  • My case has been closed but I am still experiencing the same issue, what can I do?
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  • How do we classify cases at Expereo for support?
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  • What is announced maintenance and how will I be notified?
  • What basic checks can I do before reporting a case to Expereo Support?
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  • When can I get a RFO?
  • What is pro-active monitoring?
  • What is the benefit of pro-active monitoring?
  • How can I view who created and who is updated on a case?
  • How can I request a Reason for Outage (RFO)?

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