How can I view who created and who is updated on a case?
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Every update on a case is sent also via an e-mail to the people involved via e-mail.
You can see who is involved in the case by clicking on the Show Details button on the case details page. There you can find the following fields
- Case Initiator - The person that created the case
- Additional e-mail addresses for communication - Whoever else is receiving email updates about the case is listed here
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