Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Manage your services
How to view the health and manage your services
Generic Information
- Why do I experience slowness when I use the internet?
- How can I view the performance of my site(s)?
- How can I view my site details?
- I’m not able to view utilization details of my services.
- How can I extract all the required information about my sites/estate?
- How do I see how many IP addresses are assigned?
- How can I view the IP addresses, hardware details or DNS records for my service?
- How can I request for an upgrade of my services?
- How can I request for a relocation of my service?
Fixed Wireless Access
- What is the difference between a Data Pool and a Data Bundle?
- How can I get insight in my Fixed Wireless Access usage for a Data Pool or Data Bundle?
- What happens if the limit of the Data Pool or Data Bundle is exceeded?
- How can I get insight in the Services that are connected to a data pool?
- How can I get insight in the Health of my Fixed Wireless Access service?
Popular Topics
-
What is the Support process for managing and handling cases?
2 people say this guide was helpful
-
How to create a new case from the expereoOne portal?
16 people say this guide was helpful
-
How can I contact Expereo Support?
9 people say this guide was helpful
-
How can I view the IP addresses, hardware details or DNS records for my service?
11 people say this guide was helpful