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How to view the health and manage your services

Global Internet

  • What are the various bandwidth (speed) options available for Global Internet?

SDWAN

  • I want to know more about SD-WAN Services.
  • What is SD-WAN usage?
  • What is SD-WAN: Application Usage (Incoming/Outgoing)?

Cloud Acceleration

  • What is Cloud Acceleration?
  • How can I subscribe to Cloud Acceleration?
  • How can I identify if my service is Cloud Acceleration?
  • I would like to know more about Cloud Acceleration and the coverage?

Generic Information

  • Why do I experience slowness when I use the internet?
  • How can I view the performance of my site(s)?
  • How can I view my site details?
  • I’m not able to view utilization details of my services.
  • How can I extract all the required information about my sites/estate?
  • How do I see how many IP addresses are assigned?
  • How can I view the IP addresses, hardware details or DNS records for my service?
  • How can I request for an upgrade of my services?
  • How can I request for a relocation of my service?

Fixed Wireless Access

  • What is the difference between a Data Pool and a Data Bundle?
  • How can I get insight in my Fixed Wireless Access usage for a Data Pool or Data Bundle?
  • What happens if the limit of the Data Pool or Data Bundle is exceeded?
  • How can I get insight in the Services that are connected to a data pool?
  • How can I get insight in the Health of my Fixed Wireless Access service?

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