How can I view all my open cases?
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From the homepage, navigate to ‘Support’ > ‘Cases’.
A list of all the open cases will be displayed.
You can use the filters or search to help you find a case easier.
- Status - By default the support page will show you all open cases. You can select an individual Status ( eg Ongoing, Pending Your Reply, Solved) or simply show all Open or Closed cases.
- Type - Filter on the case type
- Subject - Filter on the different case subjects (depends on the type)
- Creation Date - Search based on the creation date of the case
- Search - Use the search box to search a case based on the Case ID, Customer Case Reference, Type, Site Name and ID, Service Name, Service ID and Service Reference.
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