What do the various case statuses mean?
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Case Statuses
-
In Progress
The case is currently being worked on by our support team. -
Pending Your Reply
A response from you is needed to proceed with the case resolution. -
Solved
The issue has been resolved.- For Priority 1 cases, we will monitor the service for 24 hours.
- For Priority 2 cases, monitoring continues for 72 hours
—to ensure full restoration and stability.
-
Closed
The case is closed once the issue has not reoccurred and no further actions are required.
Note
The term "Open Cases" refers to cases with the following statuses:
- In Progress
- Pending Your Reply
- Solved
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