When your expereoOne account is created, you will receive an activation email with instructions to activate your account.

If you haven't received the email:

1. Check your Spam or Junk Email folder.
2. Check whether your organisation's email security or filtering system has quarantined the message.
3. Search your mailbox for emails from no-reply@expereo.com.
4. If you still cannot find the email, contact your expereoOne administrator and ask them to resend your activation email. Administrators with User Management access can resend activation emails.

Important: Activating your account is required before you can use the password reset process.

For users signing in with an expereoOne password, the activation email expires after 7 days.

If you haven't activated your account within this period:

1. Contact your expereoOne administrator.
2. Ask them to resend your activation email.
3. Follow the instructions in the new email to activate your account.

An administrator with User Management access can resend the activation email from User Management.

No.

Password reset is only available after your expereoOne account has been activated.

If your activation has expired or you haven't completed activation:

1. Contact your expereoOne administrator.
2. Ask them to resend your activation email.
3. Activate your account using the new activation email.

After your account is activated, you can use the normal password reset process if required.

If your organisation uses an expereoOne password:

1. Go to the expereoOne sign-in page.
2. Enter your email address.
3. Select Forgot password?
4. Follow the instructions to request a password reset.
5. Check your email and use the reset link to set a new password.

Note: Password reset is available for accounts that have already been activated. If you have never activated your expereoOne account, ask your administrator to resend your activation email instead.

If you haven't received the email:

1. Check your Spam or Junk Email folder.
2. Check whether your organisation's email security or filtering system has quarantined the message.
3. Search your mailbox for emails from no-reply@expereo.com.

Also make sure that:

• Your expereoOne account has already been activated. Password reset is not available for an account that has not yet been activated.

If your account hasn't been activated, contact your expereoOne administrator and ask them to resend your activation email.

If your account is already activated and you still don't receive the password reset email, contact Expereo Support.

Yes, if you sign in using an expereoOne password.

Go to Security > Change Password in expereoOne to change your password.

Using an expereoOne password

expereoOne supports Multi-Factor Authentication (MFA) using an Authenticator app. MFA is optional.

If you enable MFA, you'll be asked to enter a verification code from your authenticator app in addition to your password when signing in.

Using an expereoOne password

Contact your organisation's expereoOne administrator and ask them to remove your user account and add it again.