The user has not activated their account within 7 days, what can I do as an admin?
0 people liked this article
If the user has not activated their account within 7 days, you can resend the activation email by following the steps below:
- Hover over the gear icon at the top right side of the screen and navigate to your profile
- Select the manage users’ item from the menu on the left
- Find the user that you need to resend the activation email to
- Click the edit button on the right side of the screen
- Select ‘resend activation email’
The user will receive a new activation email within a few minutes. The link is live for just 7 days. Please inform the user of this.
Popular Articles
-
What is the Support process for managing and handling cases?
2 people say this guide was helpful
-
How to create a new case from the expereoOne portal?
16 people say this guide was helpful
-
How can I contact Expereo Support?
9 people say this guide was helpful
-
How can I view the IP addresses, hardware details or DNS records for my service?
11 people say this guide was helpful