The user has not activated their account within 7 days, what can I do as an admin?
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If the user has not activated their account within 7 days, you can resend the activation email by following the steps below:
- Hover over the gear icon at the top right side of the screen and navigate to your profile
- Select the manage users’ item from the menu on the left
- Find the user that you need to resend the activation email to
- Click the edit button on the right side of the screen
- Select ‘resend activation email’
The user will receive a new activation email within a few minutes. The link is live for just 7 days. Please inform the user of this.
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