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Service Delivery Escalation Matrix

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Designed to manage Service Delivery escalations in a controlled and efficient manner.

 

Level 1

Level 2

APAC

[MON to FRI - 09.00 to 06.00 PM GMT+8]

Ivo Pinem

Escalation Manager

+65 6653 1880

ivo.pinem@expereo.com

Ivo Pinem

Manager Service Delivery

+65 6653 1880

ivo.pinem@expereo.com

AMERICAS

[MON to FRI - 09.00 to 06.00 PM GMT+4]

Ankush Mahan

Escalation Manager

+971 589 231479

ankush.mahan@expereo.com

Ahmed AbdelSabour

Manager Service Delivery

+971 524 611670

ahmed.abdelsabour@expereo.com

EUROPE

[MON to FRI - 09.00 to 06.00 PM GMT+1]

Ankush Mahan

Escalation Manager

+971 589 231479

ankush.mahan@expereo.com

Gustavo Monserrat

Manager Service Delivery

+34 671 099 536

gustavo.monserrat@expereo.com

AMERICAS

[MON to FRI - 09.00 to 06.00 PM GMT-3]

Enzo Reyes

Escalation Manager

+54 911 2865 5574

enzo.reyes@expereo.com

Amanda Vinas

Manager Service Delivery

+1 703 581 7482

amanda.vinas@expereo.com

Please Note: when escalating via e-mail please include the Order ID and forward the latest e-mail thread.

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