Service Delivery Escalation Matrix
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Designed to manage Service Delivery escalations in a controlled and efficient manner.
In the first instance please always contact your Service Delivery Manager to address your issue. |
APAC |
MEA |
EUROPE |
AMERICAS |
|
| LEVEL 3 |
Anil Suri +971 521 207 702 |
|||
| LEVEL 2 |
Ivo Pinem +65 6653 1880 ivo.pinem@expereo.com |
Gustavo Monserrat Manager Service Delivery +34 930 496 481 |
Amanda Vinas Manager Service Delivery +1 703 581 7482 |
|
| LEVEL 1 |
Amanda Vinas Manager Service Delivery +1 703 581 7482 |
Jason Naidoo Team Leader + 971 555 376 987 |
Abhishek Sharma Team Leader +31 20 809 9463 |
Enzo Reyes Escalation Manager +54 911 2865 5574 |
[MON to FRI – 09.00 AM to 06.00 PM GMT+8] |
[MON to FRI – 09.00 AM to 06.00 PM GMT+4] |
[MON to FRI – 09.00 AM to 06.00 PM GMT+1] |
[MON to FRI – 09.00 AM to 06.00 PM GMT-3] |
|
Note: When escalating via email please include the Order ID and forward the latest email thread.
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