Release Notes - expereoOne Platform
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23 Apr 2024
New Features
Data Usage for Fixed Wireless Access (FWA)
In this release, we are enhancing the data usage experience for ‘Fixed Wireless Access’ (FWA) services, both individual and data pool. With these enhancements, users can gain deeper insights into their data usage patterns, facilitating better management and optimization.
We believe these updates will significantly enhance the user experience and empower our customers to make informed decisions regarding their data usage.
Applicable Services
- FWA: Data Pool
- FWA: Data Bundle
Note: The old Broadband 4G product can be updated upon request, to create visibility in expereoOne.
Data Usage Overview
Users can now access a comprehensive overview of their data usage, including maximum allowance, consumed data, and remaining data. In cases where usage exceeds the maximum allowance, a clear message is displayed to notify users of overused data.
For Data Pool, it is aggregated data consumption across all Services. Users can easily track consumption for these services from under ‘Connected Services’ tab.
Data Usage History
Monthly
Detailed daily consumption is presented in a visually intuitive line graph format, allowing users to analyze their usage patterns per day over the past 12 months.
Yearly
Consumption data is illustrated through a dynamic bar graph for the last 12 months.
Users can hover over specific months to view total consumption, and clicking on a month provides access to detailed daily consumption for that period.
Note: All data usage is based on Coordinated Universal Time (UTC). Users should consider any time zone differences when interpreting usage data.
Technical Details
Here you see the Technical details for both the Fixed Wireless Access Data Pool and the Fixed Wireless Access Data Bundle. These details consist of:
Device Details
- Device Name
- Serial Number
- LAN IP Address
Carrier Details
- SIM Name
- Access Technology
- Signal Strength
- Service Health
- IMEI
- Carrier name
More details about the Fixed Wireless Access service can be found here.
Improvements
- Filter update, now it is possible to multi-select values on the Services, Support, Order and Billing page; all fields are in one component and can therefore easily be combined, offering more simplicity and an improved user experience
- For ‘Create Case’, subjects are now ordered based on Priority i.e. from P1 to P3
- Maintenances are now sorted with ’Start Date’ by default.
- For Orders tab, if there are no Orders with Project but there are Orders without Project, then ‘Non Project’ tab is shown by default.
13 Dec 2023
Improvements
Simplified Filters for Services
We've carefully de-cultured the status filters to eliminate unnecessary complexities. The previous version had numerous combinations that could be confusing. The updated filters are simplified, making it easy to understand and choose from the different status options
Create Case button moved to header
The button is move to header so that it can be accessible from any page.
16 Nov 2023
Improvements
Service Overview
New details added: Ready for Service Date, Contract Account, Delivery Account
Support Cases
We have added the priority of the case which is now displayed on case card and case details.
Bug Fixes
Custom Date Filter
We've refined the date selection process to make it more intuitive along with bug fixes.
08 Nov 2023
User Management
Now access can be restricted for each user based on either Contact Account and/or Delivery Account. Only Manager users from Contract Accounts can manage users.
Important Terminology to understand
Contract Accounts: A contract account represents a legal entity with which your company has signed a contract.
Delivery Accounts: A delivery account is the end customer or the legal entity to which the service is delivered. Delivery account can be the same or different from the contract account.
My Organization (Users for Contract Accounts)
Here, Managers can create/edit users for their organization and limit access based on Contract Accounts. For these users, restriction based on Delivery Account is not available.
How It Works:
- Managers can set access restriction based Contract Accounts while creating users.
- Users will have access only to the services and related data based on selected Contract Accounts.
- If access restriction needs to be changed for existing users, it is possible to do so by editing users.
For more details, see here.
Delivery Account (Users for Delivery Accounts)
Here, Managers can create users for their end customers and limit access based on Contract Accounts and Delivery Accounts. Not all roles are available for these users, which ensures only relevant data is accessible.
How It Works:
- Managers can set access restriction based Contract Accounts and Delivery Accounts while creating the user.
- Users will have access only to the services and related data based on a combination of selected Contract Accounts and Delivery Accounts.
- If access restriction needs to be changed for existing users, it is possible to do so by removing the user and adding again.
For more details, see here.
Roles
- More roles added
- Roles availability based on type of users
For more details, see here.
Notifications
Now effortlessly stay updated on important case-related events, ensuring that nothing escapes your attention.
How It Works:
- New Case Creation Alerts: With Notifications, you will be instantly notified when a new case is created.
- New Message Alerts for Existing Cases: When a new message is added to an existing ticket, you'll receive a notification.
- Case Status Change: When the status of a case is modified, you'll receive a notification.
Network Performance Graphs
Key Highlights:
- Transition from Solid to Line Graphs: We've transformed our network performance graphs from solid representations to line graphs. This change not only provides a fresh, modern look but also offers greater clarity when observing network performance over time.
- Informative Tooltips: Our improved tooltips now offer crystal-clear information about the data displayed. You'll easily identify which line represents specific network statistics, making it simpler to understand and interpret your network's performance metrics.
06 Jul 2023
Orders
Pending Reason for Services in Delivery
For services that are still in Delivery, we are enhancing the visibility of the delivery status by adding a new field that displays the reason the service is pending
How It Works:
Click on Site in which Service has ‘Pending You Action’ status, ‘Pending Reason’ is shown under specific Service.
Support
Case Creation: Start of incident has time field
Now there is an option to input the incident time during case creation, providing a better understanding of the timeline and event sequence related to the reported problem.
How It Works:
During case creation, an additional field appears to enter the incident time alongside the existing date. This aligns with local time. When creating a case for another region, consider the time difference.
Input of the specific time occurs using the appropriate format, for example, 14:45. In case the specific time is unknown, leave the field unchanged, that is, at the current time.
Case Communication Message: Day & Date added
The day and date along with time for each message exchanged in case communication is now visible. When trying to view the communication, you will notice that each message now includes the day and date of when it was sent or received; time was already shown in the past
User Management
Manager can send Reset Password email for users
If for some reason, users don't receive email to reset their password by using ‘Forgot Password’ link, they can contact the Manager to send reset password email. Managers will have the ability to send Reset Password emails directly to users, simplifying the password recovery process and enhancing user management.
How It Works:
- Managers can navigate to the user management section.
- Within the user card view, Managers will find a "Reset Password" option.
- Upon selecting this option, system will trigger the sending of a Reset Password email.
- The user will receive an email containing a secure link and instructions to reset their password.
16 May 2023
Rebranding
expereo.one is now expereoOne
We have undergone a major rebranding initiative here at Expereo. As part of this effort, we have updated our company logo and color themes to better reflect our commitment to innovation, quality, and excellence. This also includes changes for expereoOne , like platform is now called expereoOne instead of expereo.one. Logo for expereoOne has been changed and you’ll notice our new and fresh color theme as well.
New Features
Globe Map
We've made some exciting changes to our application's user interface! We've replaced the flat map with a stunning globe map, making it easier than ever to navigate and explore our platform.
We believe that these changes will greatly enhance your overall experience and we can't wait for you to check them out. Our team has worked tirelessly to make sure that these updates are seamless and user-friendly.
Orders (Service Delivery)
It is now possible to see status for your orders in expereoOne.
- Services are grouped by Site/Order.
- Site/Order Status & Estimated Date is aggregated based on Service Status & Planned Date.
- Project details along with Project Manager are shown, if applicable.
- Site Information can be viewed by clicking on any Site
- Site Information contains
- Various details about Site, Address, Service Delivery Manager & Local Point of Contacts (LPOC)
- Various details about Service
Improvements
Bug Fixing
When Network Performance and Technical Details are not available; Services were shown ‘In Delivery’. This has been fixed now. Service header also includes Status = Delivered / In Delivery
Decommissioning of classic (old) expereo.one
Classic (old) expereo.one is now decommissioned. Hence toggle for classic expereo.one is not available anymore.
07 March 2023
New Features
Services
- CPU & RAM Usage
When Service is selected, under ‘Network Performance’, there is now information about CPU & RAM Usage.
Improvements
Case Creation
- New user interface
- Changes on how case subjects are displayed
- Performance improvements
24 January 2023
Improvements / Bug Fixing
Sites & Services
- Network Performance is now available for Services with Service ID: SVC-xxxxxxxx
Case Creation
- For Incident Cases: All ‘Delivered’ services can be selected
- For Non-Incident Cases: All ‘Delivered’ & 'In Delivery' services can be selected (fixed: earlier it was only ‘Delivered’ services)
Support
- Status filter for cases is updated; removed non-relevant statuses ‘Cancelled’ & ‘Planned’ from the Cases
13 December 2022
New Features
Release of an enhanced platform
Beta is now officially released and will be the default platform after login. Not only have we improved the graphics, but we have also improved how you view and keep track of your support tickets, ensuring quick and easy access to the information that is important to you.
When you log in you will be automatically shown our new enhanced experience. If you wish to continue with the previous version, you can switch via the ‘Classic expereo.one’ toggle.
Features in Classic vs New expereo.one
Classic expereo.one | New expereo.one |
---|---|
Dashboard | Home Page |
Account > My Services | Services |
Account > My Sites | Services |
Account > My Cases | Support |
Account > My Billing | Billing |
User Settings > Profile | User Settings > My Profile User Settings > User Management |
Billing
Invoices are now available under the ‘Billing’ tab. Only manager users can have access to Billing information. The PDF will only display the invoice overview and invoice details can be found in the CSV file.
Export
As it was in classic expereo.one, export is now available in new expereo.one as well, but much improved. In classic exporting data to CSV was limited to a page (I.e. 100) but now you can:
- Sites: Export all sites
- Services: Export all services. Technical details are also available now.
- Cases/Maintenances: Maximum 2000 cases/maintenances can be exported at a time. Number of cases/maintenances that can be exported are based on filtered results. If your filtered result exceeds 2000 then it is not possible to export. We suggest apply filters e.g. ‘Date’ and export them in multiple batches.
Improvements
Sites & Services
- Display name of the site: It is updated with ’Site Code’ provided by customers.
- Searching sites: It is possible to search sites using ‘Site Code’ and ‘Site Id’ (Expereo’s internal unique id)
Case Creation
- It is now possible to provide additional email addresses for communication using the field 'Additional email addresses for communication'.
- For all future email communications, they will be included as ‘Cc’. Case initiator is also included as ‘To’.
Case Details
Under ’Show Details’ section, below information is available:
- Case Initiator
- Additional email addresses for communication
(Salesforce: Case Contact Association)
Features still in classic version
For the below features, you still need to go back to the classic platform.
- Developer API
- CPU & RAM Usage for Services
25 September 2022
New Features
Support
Support (Case & Maintenance) is now available via expereo.one Beta. You can view all open and closed cases as well as maintenances and maintenance information. The functionality will be gradually enabled to all users.
Related Maintenances
If service has any maintenance, then ‘Related Maintenance’ tab will be shown for the service.
User Management
This is only available for users with a Manager role, and can be accessed from your user account (top-right corner).
- Add New User
If companies wish to give access to expereo.one to their employees, they can create users for them. There is no limit on the number of users.
Users can be created by providing information like Type, Name, Role, Email, Phone & Country. Once a user is created successfully, an employee will receive an email with a temporary password.
For roles and permissions, see here. - Manage Existing Users
Users are displayed with a card view along with their information. On user card, below options are available- Edit User Information: Personal information like Name, Role, Phone Number and Country can be changed.
- Resend Activation: Only available for ‘Inactive’* users.
- Remove User
*Inactive users are the ones who have received email after user creation but not yet activated their user account with activation code provided in the email. Activation code is valid for 7 days after user creation. If users have not activated within 7 days, then the Manager user can use this option which will send a new email with new activation code.
Improvements
- Search now works for services. Up until now you could only search for sites.
- Escalation Matrixes are now available via the “Need Help” Section on the right side of the portal
20 January 2022
New Features & Improvements
Added a custom filter date on service analytics so you can select specific dates in the past
16 December 2021
New Features & Improvements
- Added changes to the service details page to indicate clearly that it's still in delivery.
- Added date range presets for the charts on the Network Performance overview page
- The node icon on the service details page now changes appearance based on the service status.
- From now the signed in user that came from the Classic expereo.one to the Beta version after the sign out will be instantly redirected to the Classic login page.
- Add "No data available." info to Charts. Small appearance tweaks.
- Refactored the authorization and analytics mechanism.
Bug fixes
- The title on the case details page while loading has been changed from 'N/A' to a skeleton loader placeholder.
- From now when a user is trying to reach directly the Beta expereo.one link https://beta.expereo.one is instantly redirected to the Classic version.
13 December 2021
New Features
- Added availability (Up/Down) filters
- Generic 404 page
- Improved the user experience of network performance charts
Bug fixes
- Redirect to current after sign in (follow)
- Sites in Delivery do not display on the map
- Double scroll on charts
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