Where can I find the Reason for Outage (RFO) for an Incident Cases?
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The 'Reason For Outage' (RFO) is visible for incident cases on the Support page, to provide quicker access to outage reasons for better transparency and efficiency in managing incident cases:
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The RFO will be available for ‘Incident Cases’ after case is ‘Closed’
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The RFO is displayed on Case card and in Case details for all incident cases.
Note: if you require a detailed RFO with an in-depth explanation, you should ocntinue to follow the current procedures to obtain a comprehensive RFO report.
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